Frequently Asked Questions

RETURNS & EXCHANGES

We support a 30-day money-back guarantee. 100% customer satisfaction is really important to us. If our products are not suitable for your space or your budget, if you are not completely satisfied with the purchased goods, we encourage you to talk with us to make the necessary arrangements to make up for your shortcomings. Please feel free to email us at joiscope@foxmail.com within 30 days of purchase. This policy applies to all products in our store.

If you receive a defective, incorrect or incomplete product, please email us at joiscope@foxmail.com immediately to deal with it. For faster return or exchange assistance, please email your order number, contact information and damaged photos to us (if applicable). Please keep all the packing materials of the items until the claim is resolved. If your replacement item is back-ordered or out of stock, we will notify you as soon as possible we have the estimated arrival date, or we will work with you to suggest suitable spare parts. This policy applies to all products.

Once we receive the product we will process your refund within 1-2 business days and refund your original method of payment. Refund time depends on your original payment method, credit card refunds may take up to 14 days to process.

If you have any questions, please don't hesitate to contact us immediately. Our customer service team will reply you within 24 hours.

Unfortunately, if the order shows that it has been shipped, it is not refundable. You can check the status of your order at the link below. Click here. 

SHIPPING & DELIVERY

In-stock items are usually shipped via Fedex within 12 hours of order processing.

 

You can track your order on our site. Click here. 

We offer free shipping on all products in our store. 

Current free distribution area:

Pennsylvania, Oregon, Oklahoma, Alabama, Arizona, California, Arkansas, Connecticut, Colorado, Florida, Delaware, Vermont, Georgia, Utah, Texas, Idaho, Tennessee, South Dakota, Indiana, South Carolina, Illinois, Rhode Island, Kansas, Washington, Iowa, Virginia, Louisiana, Kentucky, Maryland, Maine, Michigan, Massachusetts, Mississippi, Minnesota, Montana, Missouri, District of Columbia, Nevada, Nebraska , Wyoming, New Jersey, Wisconsin, New Hampshire, West Virginia, New York, New Mexico, North Dakota, North Carolina, Ohio.

We have local warehouses in many countries. Our system will select the nearest warehouse for delivery according to your order address to ensure that you receive the products in the shortest possible time.

You can track your order on our site. Click here. 

After you place an order successfully, you will receive an email with order information. We will send you product information, order number and tracking information one after another via email.

The order delivery time is 4-15 working days and the specific arrival date is related to your delivery address and logistics company.

If you need expedited shipping, please contact our customer support team and we will upgrade the expedited service for you, but please note that this requires additional costs. Our customer email: joiscope@foxmail.com

Note: The arrival date of all orders is estimated.